Services Overview

PHOENIX Mortgage Services delivers measurable oversight results to clients through superior portfolio review, root-cause and forensic analysis, as well as refined tactical and strategic execution. Our long-term relationships throughout the mortgage industry have been forged through our relentless drive to minimize risk while maximizing ROI. Within all areas of asset management, diligence and quality control and servicing oversight, our innovative portfolio analytics and advisory services offer PHOENIX partners comprehensive, fully transparent access to their assets and how they are proactively managed.

Quality Control

Data Delivery
1 Week
Sample Selection
2 – 3 Business Days
Document Request
7 – 10 Business Days
Loan Review
30 Business Days
Rebuttal Process
7 – 10 Business Days
Final Reporting
1 – 2 Weeks

Our Track Record

For more than 16 years PHOENIX’s Mortgage Services division has managed servicing oversight, quality control, diligence and disposition of billions of dollars in real estate properties and mortgage assets. Our team of seasoned professionals relentlessly strive to reduce risk while maximizing ROI within each client’s unique portfolio.

Asset Management Stats:

  • Average Sales Price to Appraised Value 92 %
    Average Sales Price to Appraised Value
  • 50 K Assets Liquidated

					

Loan Review Stats:

  • $ 150 B+ In UPB Under Surveillance
  • 100 K File Reviews Completed Annually

					

Your Trusted Advisors

The PHOENIX Mortgage Services leadership team brings decades of hands-on servicing operations and quality control experience to each client partnership. With each engagement, our senior team is directly involved in developing solution architecture, recommendations and operational delivery.

John Burnett

President - Mortgage Services

Bryan Council

Senior Vice President - Mortgage Services

Ryan Lilly

Senior Vice President - Mortgage Services

Shuaib Hassan

Senior Vice President - Mortgage Services

Kevin Payne

Vice President - Mortgage Services

Experience the PHOENIX Difference

Our ongoing quest to provide unmatched trading, mortgage services and analytics to the mortgage industry fuels our culture of customer service, market observation and excellence of execution.